Return Policy
30-Day Return Window
We accept returns for eligible items within 30 days of delivery.
Items must be unused, unwashed, and in their original condition and packaging to qualify for a full refund.
Returns from the US
US customers enjoy free returns.
A prepaid return shipping label will be provided upon submission of a return request.
Returns from Canada
Canadian customers may return items within the 30-day return window.
Free returns are available for Canadian customers.
Return Process
- Submit a return request via our website or by emailing kitsch@mykitsch. Please include your order number.
- Securely pack the item and attach the provided return shipping label (US only).
- Drop off the package at the designated carrier location.
- We will inspect the package upon receipt.
- We will notify you via email regarding the approval or rejection of your refund request.
Refund Information
- Approved refunds will be issued to the original payment method.
- Once inspected and confirmed, it may take 5–10 business days for the refund to appear in your account.
- Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
Non-Returnable Items
Final Sale items, clearance items, and personalized/engraved items cannot be returned.
Refund requests may be denied if items are damaged, show signs of use, or are missing original packaging.
Gift Orders
If your order was marked as a gift at checkout, the refund will be issued to the original purchaser.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and provide photos of the item and its packaging. We will resolve the issue for you at no cost.
Return Inquiries
Please email our customer service team at kitsch@mykitsch.